Students have reported that technical glitches with Inspera, the University’s examination platform, prevented them from accessing their exam on the day.
Re-sit opportunities were offered to two of the impacted courses, LAW 121G and LAW 458, due to invigilation requirements. For these students, their best grade became their official grade.
Other students impacted by the disruptions were offered compassionate consideration.
Concerned students took to TikTok to express their frustrations with the platform, including LAW 121 student Linh Hoang who says she was supposed to sit her exam at 12:30 pm, but instead ended up “going on a rollercoaster of emotion” for four hours.
“Due to a huge amount of people using Inspera all at once, the application crashed, which resulted in many students not being able to access the exam or, in my case, I got in 40 minutes late.”
Hoang says affected students received an email at 3:20 pm that they could re-sit the exam at 3:30 pm.
“At this point, the students who had issues accessing the exam were stressed out, anxious, and frustrated because they’d have to start all over from scratch. Most of us did not attend the second session as we believed we deserved to do it on another day when we were actually mentally stable enough for it.”
She says the University was understanding of the situation and offered an exam session on another day.
“I feel like this solution was really fair for everyone.”
This isn’t the first time the platform has been a problem for students. Craccum spoke to students who experienced the same technical issue using Inspera earlier this year, in our first article on the issue; Inspera Terror: UoAs Exam Nightmares.
But the University says they have no plans to stop using the exam platform, telling Craccum that they will use it again in Semester Two.
“Out of 562 exams delivered in Semester One, five invigilated exams at the start of the exam period faced technical difficulties, which impacted a small proportion of students sitting those exams.”
The University told Craccum that they are working closely with Inspera to understand why some invigilated exams faced disruptions.
“It is imperative that our students and staff go into Semester Two with full confidence in the systems that support their study and assessments.”